14 triggers, 11 actions, conditional branches, and an AI step — build workflows that span every capability without writing a line of code. Or just describe it to Claude.
Deal stage = Won
trigger
Send WhatsApp
action
Wait 2 days
wait
Create invoice
action
Assign onboarding task
action
12
Active flows
47
Runs today
183
Actions fired
What's inside
Daily workflow
Morning
Trigger: Deal marked Won. Action 1: Send a WhatsApp thank-you to the contact. Action 2: Wait 10 minutes. Action 3: Create a draft invoice in Finance. Action 4: Assign an onboarding task to the CSM. Divya builds this in 6 minutes on the canvas.
"Flow activated. Trigger: deal.stage = Won. 4 actions configured."
Midday
A support ticket exceeds its 4-hour SLA. Sentinel fires the escalation workflow: notifies the team lead via WhatsApp, reassigns the ticket to the senior agent, and sends the customer an apology email with a ₹200 credit offer — all in 30 seconds.
"Ticket #1842 SLA breach → escalation flow fired. 3 steps executed."
Evening
Divya asks Claude: 'What automation are we missing that would save the most time?' Claude reviews recent manual patterns in the activity log and identifies that the team is manually sending payment reminders for 80% of overdue invoices. It drafts the reminder flow for review.
"Suggested: Invoice overdue flow. Estimated: 3h/week saved. Review draft?"
Trigger workflows from any event in Sentinel: deal stage change, ticket created, invoice overdue, form submission, campaign click, date-based, and more.
Send email, send WhatsApp, create task, update CRM field, move deal stage, create invoice, assign ticket, call webhook, wait, branch, and run AI step.
If/else logic based on any CRM field, deal value, ticket priority, or contact property. Build flows that behave differently per context — without code.
Wait X hours, wait until business hours, wait until a specific date. Combine delays with conditions to build nurture and follow-up sequences of any complexity.
Drop an AI step anywhere in a workflow. Claude reads the context, drafts a message, summarises a ticket, scores a lead, or makes a classification — mid-flow.
Send a POST to any URL with a configurable JSON payload. Trigger Zapier, Make, or your own API from any Sentinel event.
Every run is logged with the triggering event, each step outcome, and any errors. Debug a single run or review aggregate performance across all executions.
Drag-and-drop canvas. Add nodes, connect them, set conditions. No YAML, no JSON. Preview the trigger and test with a live record before activating.
Describe what you want in plain language — 'when a deal is marked won, send a thank you WhatsApp and create an invoice' — Claude builds the flow for you to review.
Tell Claude what you want to automate in plain language. It assembles the trigger, actions, conditions, and delays into a ready-to-review flow on the canvas. For more complex flows, it explains each step and suggests edge cases you might have missed.
Sentinel AI
● ActiveCross-connections
Deal stage changes fire sequences, follow-up tasks, and internal notifications — the whole pipeline moves without manual nudges.
Learn more →Form submissions, email clicks, and page visits trigger segment updates and drip enrolments the moment they happen.
Learn more →SLA breaches, high-frustration messages, and repeat complainants all have workflows behind them — no manual monitoring needed.
Learn more →14 trigger types·11 action types·AI step available in every flow
Book a 20-minute walkthrough and see a live flow builder with real triggers.