Answer every new enquiry with the full picture of who is asking.
Sentinel's chatbot opens the conversation with a new lead on your website or WhatsApp, asks what your team would ask, offers real meeting times and hands over to a person when it should. Every message is tied to the contact's record in your CRM.
Sentinel Chatbot
New enquiry from your website form
Hi Asha, thanks for your enquiry. How many people would use it?
Around a dozen, mostly in sales.
Got it. I can set up a walkthrough. Thursday morning or Friday afternoon?
Friday works.
Booked. A calendar invite is on its way to your email.
Demo data
What's inside
Used for sales and client servicing.
Sales
LeadsIt qualifies new leads, asks what your team would ask and books them into a meeting from your real calendar.
Client servicing
ClientsIt answers existing clients and passes their service requests to the person who owns the relationship, rather than resolving them on its own.
What the chatbot does.
Opens the conversation
When a new enquiry arrives from a form or an ad, the chatbot starts the conversation. If someone messages first, it creates the contact and picks up from there.
Asks what it still needs
It qualifies the way your team would, and does not re-ask what the enquiry form, an earlier call or a previous message already answered.
Sees the contact's history
On every turn it works from one picture of the contact: form answers, past calls, objections raised and promises made. If your team can see it on the contact's page, the chatbot knows it.
Books from your real calendar
It offers meeting times taken from the connected Google Calendar, never invents one, and creates the calendar event with a video link once the contact accepts.
Reminds and reschedules
Contacts get reminders before a booked meeting. If they miss it, the chatbot offers a new time and your team is told.
Respects consent
It messages only contacts who have opted in. Once someone opts out, proactive messages stop, though it can still reply when they write in.
Where it talks to people.
Your website and WhatsApp
The conversation happens in a chat on your website or on WhatsApp, through a WhatsApp Business connection.
Booking confirmations and proposals are sent by email, so the contact has the details in writing.
Phone, through Voicebot
For outbound calls, the Sentinel Voicebot picks up the same contact and hands the outcome back to the chat.
Human hand-off
It knows when to step aside.
The chatbot is built to hand over, not to hold on. These are the moments it passes a conversation to your team.
A contact asks for a person
The moment someone asks to speak to a person, the chatbot stops what it was doing and escalates. It does not carry on with its next question.
The owner is told
The conversation moves to an escalated state and the contact's owner is notified, or your administrators if the contact has no owner yet.
The chatbot steps back
While the conversation is escalated the chatbot takes no further action on it. It only promises that someone will be with the contact when the owner is actually free to take it.
Service requests go to the right person
When a client asks for a ticket, a statement or an account fix, the chatbot does not answer on its own. It notifies the person who owns the relationship so they can raise it.
Good to know
Plain answers on cost and availability.
Charged in AI credits
Chatbot replies use AI credits from your Sentinel credit balance. Current rates are shared during your demo. How credits work is explained on the pricing page.
Set up with your team
The channels, calendar and contact owners the chatbot works with depend on your workspace. We go through availability and set-up for your workspace in the demo.
Capability levels
We do not publish separate chatbot levels on this page. What your workspace gets is confirmed during the demo.
IllustrativeThe conversation above is an illustration of how an exchange can go, not a real customer chat. See how credits work.
FAQ
Frequently asked questions.
Does the chatbot replace my sales team?
No. It handles the first conversation and the booking. When a contact asks for a person, it stops and escalates, and the owner of the contact takes over.
Which channels does it use?
Your website and WhatsApp for the conversation, and email for booking confirmations and proposals. Outbound phone calls are handled by Sentinel Voicebot.
Can it message someone who has not agreed to be contacted?
No. Before every outbound message the chatbot checks that the contact has opted in and has not opted out, and that the conversation has not been paused.
How is the chatbot billed?
Chatbot replies use AI credits from your Sentinel credit balance. Current rates are shared during your demo.